Got a question? I'm Happy to help! Please read through the FAQ and shop policies below prior to contacting:
What's your return policy?
All items on the website as well as preorder items are final sale, exchanges/returns/refunds are not available at this time, most items are made to order for you, or are made small batch. In regards to clothing, we ask that you please follow the size charts and item descriptions carefully for each item to ensure your best fit. If you should have a question in regards to fit, fabric, or style, contact us at anytime and we’re more then happy to help! If you have any issues or problems with your order upon arrival, please contact me within 7 days of delivery with your order number.
How does sizing work on KWD clothing items? Do you offer extended sizes?
Each piece of clothing has size chart listed under the item description. Sizing varies from piece to piece, so please be sure to follow the size charts listed with each item to make sure you get the best fit possible! Fabrics are swatched along with product/model photographs in each listing so you can get a good look at each textile design, scale and color. Some fabrics (like cotton Sateen for example) have stretch and give with wear, so please keep that in mind when ordering (*fabric type is noted in each clothing listing). I'll be offering clothing in sizes S-3X moving forward, if you have any questions or concerns about fit or size, please don't hesitate to drop me a message.
How do pre-orders work?
Particular items (where noted) are available for pre-order from time to time. Each pre-order item has a production schedule with an estimated time of arrival. As soon as these items are delivered to us, they're shipped out to pre-order customers first, before being offered on the site or released anywhere else. We run a tight ship, but sometimes mother nature and factory delays out of our control can hold up large shipments, so please understand while we offer an ETA, slight delays can happen from time to time.
Will you hold items for me? Can I reserve items before they're released?
All items are offered on a first come first serve basis. Launch date and times are shared on our Instagram, Facebook page as well and in our newsletter prior to all releases. To remain fair to all of our lovely customers, we do not any offer customer holds on any and all items, no exceptions.
When and how will my order ship and what's your shipping policy?
All orders are packed with care, shipped out via USPS 5-7 business days from date of purchase ( Monday through Friday-sometimes Saturdays during our busy Halloween season). A tracking number will be sent to you via email prov when your order is on the way! Please note, I cannot be held responsible for lost or stolen packages.
Can I order your fabrics?
I get this question often and greatly appreciate the interest in my textiles! Unfortunately, fabrics are not available for purchase by the yard/as is. All fabrics are designed with a specific purpose in mind, exclusive to KWD items/clothing/products and are not available for purchase by the yard.
Where is your clothing made?
Our clothing, from fabric printing to cutting and sewing, is made by hand right here in the USA. I design each piece and textile in my home studio located in New York.
My size is sold out! Will it come back in stock? Can I request a custom size or item?
My novelty print fabrics are all limited edition and printed in small batches, once we're out of fabric yardage, it's gone for good and I'm hard at work designing the next collection. Some prints may return in the coming years in alternate color-ways, but I do not reprint fabrics released. Please give us a follow on IG (@KitschyWitchDesigns) or FB for release dates and restock info. Custom items, styles or sizes are not available.
Can items be purchased wholesale?
Unfortunately at the moment, wholesale is unavailable. We are working hard to open up wholesale options next year to physical storefronts only-thanks for your patience! xo
What is this witchery? Who steers this crazy broomstick?!
Hi! I'm Stephanie Buscema. I draw, paint, design, make all the things, fill and pack your orders and drink lots of coffee. I'm a full time painter and illustrator working on a variety of projects from illustrations, paintings, cover art to textile designs and licensed properties (you can check out my art site over at stephaniebuscema.com).
As a collector of vintage clothing and jewelry for as long as I can remember, I've always felt a strong pull to try and create more of my own items and designs inspired by the things I love to surround myself with. I decided it was time to put more of myself into Kitschy Witch, to invest time into what I'm really passionate about. My goal is to create and offer one of a kind unique boutique items, as well as collaborating/supporting other independent designers and makers along the way.
It's a huge thrill to be able to share this with you and I hope you'll like what KWD has to offer! xo